Delivery & returns

Fresh leaf,
carefully packed.

Every tea is weighed and sealed when you order, in a light-proof pouch with the packing date on it.

Demo site. The rates, times and policies below are placeholder examples written for a sample shop. No orders are taken here.

Delivery rates Demo rates

DestinationTimeRate
Domestic2 to 4 working days$5 · free over $60
Europe5 to 10 working days$14 · free over $150
Rest of the world10 to 20 working days$22
Express courier2 to 5 working days$40
  • Teaware is double-boxed. Kettles and trays are heavier and may cost more to send abroad.
  • Orders sent abroad may be charged import duties and taxes on arrival, set by the destination country.

Returns

Unopened teas and unused teaware can be returned within 30 days for a full refund. For freshness and hygiene, opened tea can’t be returned. If anything arrives damaged, tell us within 7 days and we’ll replace it.

Questions? Get in touch →